Frequently Asked Questions
Is there anywhere I can go to try out a Model One before I buy it?
Currently, you can make an appointment to visit our factory to play our products.
We are in the process of opening some new EP dealers. Stay tuned for a list.
If there is no dealer near you, try one out at home with our new 30 DAY RETURN OFFER.
How long will it take for me to receive my Model One or GuitarmaDillo?
There are some models available now, although it may take up to 90 days, depending on a variety of factors. Please check with us regarding specific guitars. A 50% deposit is required to reserve your guitar. We will notify you a few weeks before we're ready to ship and will send you a bill for the remaning balance
Are you including a battery charger with each guitar?
Yes. Everything you need to get out there and start playing is included.
Do you ship internationally?
We ship to over 50 countries now.
Can I plug the Model One guitar into an amp if I want to?
Yes. The sound you create on the guitar (including effects and tone) are also ported to the output jack, which when used, cuts off the guitar's internal speakers. This feature also allows you to send your desired tone directly into a PA or mixing console. Direct recording results are superb as demonstrated here.
What does the computer jack do?
The computer jack is a TRRS type that is ideal for feeding external audio into the guitar's internal amp and speakers. This can be wired or wireless, as with a Bluetooth adapter. Level of playback is controlled by the output device (ie. cell phone) and sounds amazing through the guitar's speakers. Perfect for live performances, rehearsals, jams, or practice.
Can you use headphones?
There is a dedicated headphone jack that cuts off the speakers allowing complete privacy.
Are you making a left-handed Model One or a bass?
We will in the future.
What pickups are you using?
All of our guitars come with custom wound humbucker pickups. Even under stage lighting, they are dead quiet with zero hums or noise.
Do your guitars come with a warranty?
Yes. One year warranty for all parts and labor. Normal wear or accidents are not covered.
Where is ElectroPhonic Innovations located?
Our shop is in Inglewood, California. Our guitars are designed and manufactured right on site, in Inglewood, CA.
Do you make all of the parts for your guitars?
We do the majority of the work ourselves. We partner with companies and individuals who excel in their respective niches. All assembly is done in Inglewood at our shop.
Does it come with a case?
No, it does not. We offer gig bags custom designed for the particulars of all EP Guitars. The Model One will fit in most standard LP-style gig bags available through Amazon, eBay, or your local music retail shop at many different price points. Check the dimensions of the case and make sure that it will like the Model One at 41″ x 14″ x 4″.
What is the battery life and how long does it take to recharge?
Battery life is dependent on many factors: playing style, how loud you play, what you play, etc. We can tell you about the performance that we are getting. For example, at the Winter NAMM Show we were playing about 8 hours a day at moderate to loud volume levels and a set of batteries lasted us over 2 days. An average mix of moderate levels and some cranking can give you around 12 hours or more.
As far as charging is concerned, after the initial charge (which will be longer), you can generally expect about 4 to 6 hours to fully recharge. Again, it is dependent on several factors.
Can I order any color other than the 4 standard colors (white, red, black and blue) that you have made available?
Yes. Through our Custom Shop you can order any color. Contact us at to discuss your interests.
Can I specify different pickups?
The Model One is tuned to the hardware we provide. Changes are discouraged and will void your warranty. Custom shop models are available in optional pickup configurations.
30 Day Return Offer
If for any reason you’re not completely satisfied with your ElectroPhonic Innovations guitar, simply contact us within 30 days of your delivery date and we’ll give you a full refund of the purchase price, excluding return shipping charges, which will be deducted from the total refunded amount. It’s that simple.
Returned items must be in near-original condition and show no signs of wear or use. We're sure you'll understand.
With the exception of the batteries (do not send them back), your return shipment must include all original packaging, battery charger, tremolo, and any other items that we sold you. Your return may be subject to a re-stocking fee for returns that are not in good enough condition. Items with excessive wear or damage may not be accepted for any refund.
Contact us by email at email@example.com and notify us of your intentions.
Include an explanation of the reason for returning the guitar.
We will respond within 2 days with an estimate of the return shipping costs.
Upon agreement on the return shipping costs, we will email you a UPS shipping label and Refund Confirmation.
Pack your guitar in the original box and/or case and include all accessories (do not send the batteries back. They are our gift to you). This must be done within 48 hours of receipt of the Refund Confirmation that we will send you.
Once your guitar is returned and inspected by us, we will notify you of any restocking fee, and confirm the amount of your refund. Our goal is to refund 100% of your purchase price if you are not happy. We hope that you understand that that will not always be possible.