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  • Where can I try out a Model One before I buy it?
    Currently, you can make an appointment to visit our Inglewood, CA showroom. We are in the process of opening some new EP dealers worldwide. Stay tuned for a list. If there is no dealer near you, try one out at home with our 30 DAY RETURN POLICY.
  • How long will it take to receive my guitar?
    There are some models available for purchase. They are on the Available Now pages. However, general delivery times are as follows: 2 to 4 weeks for GUITARMADILLO (texture finish), 6 to 8 weeks for MODEL ONE and MONDO (standard solid colors), 12 to 16 weeks for all Custom Shop.
  • Are you including a battery charger with each guitar?
    Yes. Everything you need to start playing is included with your guitar purchase.
  • Do you ship internationally?
    We ship to over 50 countries now.
  • Can I plug the Model One guitar into an amp if I want to?
    Yes. The sound you create on the guitar (including effects and tone) are also sent to the output jack. When a cord is inserted in the output jack, the guitar's internal speakers are muted. This feature also allows you to send your desired tone directly into a PA or workstation. ​
  • What does the TRRS jack do?
    The mini TRRS jack is ideal for feeding auxiliary audio (e.g. backing tracks) into the guitar's internal amp and speakers. This can be wired or wireless, as with a Bluetooth adapter. Level of playback is controlled by the output device (ie. cell phone). Perfect for live performances, jams, or practice.
  • Can you use headphones?
    There is a dedicated headphone jack that cuts off the speakers allowing complete privacy.
  • Are you making a left-handed Model One or a bass?
    Both are in development. Pre-orders for lefty Model One beginning in June 2023.
  • What pickups are you using?
    All of our guitars come standard with a set of ElectroPhonic ‘Vintage Spec’ AlNiCo V humbucker pickups. These pickups are designed to perfectly complement EP’s self-amplified electronics.
  • Do your guitars come with a warranty?
    Yes. One year warranty for all parts and labor. Normal wear or accidents are not covered.
  • Where is ElectroPhonic Innovations located?
    Our workshop/ showroom is in Inglewood, California. Our guitars are designed and manufactured right on site.
  • Does it come with a case?
    No. We offer gig bags custom designed for the particulars of all EP Guitars. Model One will fit in most standard LP-style gig bags available through Amazon, eBay, or your local music retail shop at many different price points. Model One dimensions: 41″ x 14″ x 2″.
  • What is the battery life and how long does it take to recharge?
    Battery life is dependent on many factors: playing style, how loud you play, etc. An average mix of moderate levels and some cranking can give you 12 hours or more. As far as charging is concerned, after the initial charge (which will be longer), you can generally expect about 4 to 6 hours to fully recharge.
  • Can I order Model One in a color other than the 4 standard colors (cream, red, black and blue)?
    Yes. Through our Custom Shop you can order any color. Fill out our Custom Shop Order Form or contact us at to discuss your interests.
  • Can I specify different pickups?
    Model One is tuned to the hardware we provide. Changes are discouraged and will void your warranty. Custom Shop models are available in optional pickup configurations, including familiar brands/ models.

30 Day Return Policy

If for any reason you’re not completely satisfied with your ElectroPhonic Innovations guitar purchase, contact us within 30 days of receipt and we’ll give you a full refund of the purchase price, excluding return shipping charges, which will be deducted from the total refunded amount. It’s that simple.


Returned items must be in original condition and show no signs of wear or use.  


With the exception of the batteries (do not send them back), your return shipment must include all original packaging, battery charger, tremolo, and any other items you received.  Your return may be subject to a re-stocking fee for returns that are not in original condition.  Items with excessive wear or damage will not be accepted for refund.


  • Contact us by email at and notify us of your intentions.

  • Include an explanation of the reason for returning the guitar.

  • We will respond within 2 days with an estimate of the return shipping costs.

  • Upon agreement on the return shipping costs, we will email you a UPS shipping label and Refund Confirmation.

  • Pack your guitar in the original box and/or case and include all accessories. (Do not send the batteries back). Return shipping must be within 48 hours of receipt of the Refund Confirmation that we will send you.

  • Once your guitar is returned and inspected, we will notify you of any restocking fee, and confirm the amount of your refund.

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